Compliant
across the
whole EU.in 5 min.
- EU-directive-ready withdrawal button for Shopify & WooCommerce
- Automatic proof emails & durable audit log
- Manual return-shipping flow built in
Widget preview · try the live demo below
Directive (EU) 2023/2673 has applied since 19 June 2026.
Three things every EU store must offer from 19 June.
Read the directive →Try the customer flow right here.
This is exactly what your customers see when they tap the floating "Withdraw / Return" button on your storefront. Three steps, no account, fully compliant declaration text.
- Mobile-first form, ~30 seconds to complete
- Legal declaration auto-included
- Email confirmation generated instantly
Install once. Sleep at night.
“Easy to use! Couple of clicks and it's running as I need. Recommending this to everyone who has an e-com store.”
Less than a coffee per week.
Compliance is free. Pro is €9/mo with a 14-day free trial · billed via Shopify or card (WooCommerce) · cancel anytime. Every plan includes a full audit record. Prices exclude VAT.
+ VAT · Shopify billing or card
Compliance included. No card required.
- Withdrawal button + 2-step form (no login)
- Unlimited withdrawals
- Automatic confirmation emails (durable medium)
- Withdrawals dashboard + audit record per case
- 22 EU languages incl. Estonian (EN, ET, DE, FR, IT, NL, FI, DA, SV, ES, PL, PT, CS, LV, LT, HU, RO, EL, BG, SK, SL, HR)
- On-brand “Powered by Withdrawl” badge
+ VAT · Shopify billing or card
For brands that want it on-brand and fully automated.
- Everything in Free
- Remove the “Powered by Withdrawl” badge
- Custom email branding (logo, colours, reply-to, footer)
- One-click Shopify refund
- Analytics + CSV export
- Priority support
Frequently asked questions
What is EU Directive 2023/2673?
An amendment to the EU Consumer Rights Directive 2011/83/EU. Its new Article 11a requires online stores selling to EU consumers to provide a prominent on-site withdrawal function — a "withdrawal button". It applies across the EU since 19 June 2026.
Who must have a withdrawal button?
Every online store selling goods or services to consumers in the EU — regardless of where the business is registered or which platform it runs on (Shopify, WooCommerce, Wix, custom).
What happens if my store doesn't have one?
The customer's 14-day withdrawal period can extend to 12 months and 14 days, and national authorities can impose fines — for widespread infringements up to 4% of annual turnover or at least €2 million.
How does Withdrawl make my store compliant?
Withdrawl adds a compliant withdrawal button and 3-step form to your storefront, emails the customer a confirmation on a durable medium, and keeps a regulator-ready audit log. Installation takes about 5 minutes.
Which languages does the button support?
22 EU languages. The button and form follow your customer's language automatically, and statutory button wording per member state is built in.
Do I need it if I only sell in one country?
Yes — the requirement is EU-wide and applies to every distance sale to an EU consumer. Some countries add extras on top: in Estonia, for example, every e-shop must show the button from 1 September 2026.
Don't be the store that gets fined.
The rule is already in force. Until your store shows a compliant withdrawal button, a customer's 14-day window can extend to 12 months + 14 days — plus member-state penalties.