Poland's withdrawal-button rule: UOKiK enforcement and how to comply
How the EU withdrawal-button requirement applies in Poland: the Consumer Rights Act amendment, statutory wording, UOKiK's fining powers, and a 5-step compliance checklist.
In Poland the EU withdrawal-button requirement (Directive (EU) 2023/2673, Article 11a of the Consumer Rights Directive) is implemented through an amendment to the Consumer Rights Act (ustawa o prawach konsumenta). The EU rule applies since 19 June 2026, and supervision belongs to UOKiK, the Office of Competition and Consumer Protection.
What the rule requires in Poland
- A prominent function — statutory wording “Odstąp od umowy tutaj” — available throughout the shop.
- A short form the consumer can send without logging in.
- Confirmation on a durable medium (email) without undue delay, with the date and content of the declaration.
UOKiK's enforcement powers
Practices infringing collective consumer interests can cost up to 10% of annual turnover under Poland's competition and consumer protection act — on top of the EU-wide framework of fines up to 4% of turnover for widespread infringements. UOKiK regularly runs e-commerce sweeps, and until the button is live a customer's 14-day withdrawal window can extend to 12 months + 14 days.
5-step compliance checklist
- Show the button with the statutory Polish wording on every page.
- Let customers withdraw via a short form, no login required.
- Send an automatic confirmation email with a timestamp.
- Keep an audit log you can show UOKiK or a court.
- Refund within 14 days of the withdrawal notice.
Withdrawl covers all five out of the box — statutory Polish wording included — for Shopify, WooCommerce and custom stores. Installation takes about 5 minutes.
Frequently asked questions
- Is the withdrawal button mandatory in Poland?
- Yes. The EU requirement (Directive 2023/2673, Article 11a) applies since 19 June 2026 to every online store selling to consumers in Poland; national implementation runs through the Consumer Rights Act.
- What can UOKiK fine for a missing button?
- Practices infringing collective consumer interests can draw fines up to 10% of annual turnover under Polish law; the EU framework adds fines up to 4% of turnover for widespread infringements.
- Does it apply to foreign stores selling into Poland?
- Yes. Any store selling to consumers in Poland is in scope, regardless of where the business is registered.
You don't have to figure this out alone.
Withdrawl ticks every box automatically. Installation takes 5 minutes.